I love a good ops manual, and I’m sure you do too. But making it yourself is another story. I provide a variety of instructional design and writing services to help your business run smoothly and look good to your employees and clients. Below are a few examples of ways that I can help.
Technical Writing
Strong, precise writing in the workplace is imperative to ensure successful communication and operations. I leverage technical writing skills to create clear, concise, and consistent messages for all areas of your business.
Operations and HR Manuals
Every business has its own unique set of operating standards. But do your employees know exactly what they are? I can help you capture business and operations processes to create clear expectations at all levels of the organization.
Training Programs
The foundation of every business is its people, and setting them up for success during the onboarding and training process is a critical piece of setting your business up for success. However, I often find many companies are so focused on keeping up with day-to-day operations, that it’s challenging to take the time and develop foundational training programs. With nearly 15 years of experience designing, developing and implementing training programs, I can help your company start your employees off on the right foot.
Presentations, Document Templates, Worksheets, and Job Aids
A simple job aid can go a long way in creating clarity around process, the company or expectations of a role. I help you develop tools to help your employees do their job better and more efficiently.
Proposals and Contracts
When your materials look good, your company looks good, and potential clients feel confident in the quality of work they will receive from you. I leverage my background in sales and account management to help make sure your company looks great from the very beginning of the sales process.
To see examples of my previous work, please visit the portfolio page of my website.